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HELP ARTD-Arts   BSSD-Behav. & Social Sci.   HUMD-Humanities    NSLD-Nat. Sci. with Lab   NSND-Nat. Sci. NO lab   [M] - Global & Cultural Prospective
CE -- Credit by Exam available     (...only)  -- offered only on indicated campus(es)     G - Germantown    R - Rockville    TP - Takoma Park/Silver Spring
Course Course Title Semester Hours Subject
HM 100 CUSTOMER SERVICE HOSPITALITY 1 semester hour HM-Hotel/Motel Management
Course Description:    An examination of the role of customer service for lodging and food service operations, large and small. Course stresses understanding customer wants and needs, interaction with customers, customer service support, handling difficult situations, and building long-term relationships with customers. (R only) Assessment levels: EN 101/101A, RD 120. One hour each week.
HM 101 INTRO TO HOSPITALITY IND 3 semester hours HM-Hotel/Motel Management
Course Description:    Introduction to the hospitality field including the historical development, opportunities and challenges, current trends and regulations governing the industry. Analysis of functions performed at the three levels of organization within the hotel-institutional organization and the role of domestic and international chains. (R only) Assessment levels: EN 101/101A, RD 120. Three hours each week.
HM 121 SUPERVISION/LEADER HOSPITALITY 3 semester hours HM-Hotel/Motel Management
Course Description:    An examination of the management/supervision/leadership responsibilities in the typical lodging and/or food service establishment. Course stresses leadership, communication, morale, motivation, training, team building, and employee development and retention unique to lodging and food service operations. (R only) Assessment levels: EN 101/101A, RD 120. Three hours each week.
HM 143 MGMT FRONT OFFICE OPERATIONS 3 semester hours HM-Hotel/Motel Management
Course Description:    A study of methods and procedures used by managers of front office operations. Review and analysis of the guest cycle, maintaining proper guest records, including registration, cashiering, reservations, credit accounting, and auditing. Review of personnel requirements, including job duties and responsibilities of staff and managers. (R only) Assessment levels: EN 101/101A, RD 120. Three hours each week.
HELP ARTD-Arts   BSSD-Behav. & Social Sci.   HUMD-Humanities    NSLD-Nat. Sci. with Lab   NSND-Nat. Sci. NO lab   [M] - Global & Cultural Prospective
CE -- Credit by Exam available     (...only)  -- offered only on indicated campus(es)     G - Germantown    R - Rockville    TP - Takoma Park/Silver Spring
Course Course Title Semester Hours Subject
HM 201 LODGING & FOOD SERVICE LAW 3 semester hours HM-Hotel/Motel Management
Course Description:    History of laws governing innkeeping from early times to present; host responsibilities to guest and guest to innkeeper; protection of guest's health, life, and safety; theories of innkeeper's liability for negligence, evictions, crimes, dangers, and accidents; lien rights; equitable charges; house rules and regulations. (R only) Assessment levels: EN 101/101A, RD 120. Three hours each week.
HM 207 LEGAL ISSUES IN LABOR MGMT 3 semester hours HM-Hotel/Motel Management
Course Description:    Introduction to the legal implications of employer/employee relations. Topics include a brief history of the labor movement in the United States, the major acts establishing the framework for labor/management relations, union negotiations, procedures and contracts, and the economic impact of unionization. Discrimination in employment, Title VII and its implications in hiring, firing and working conditions, as well as other statutes and regulations affecting employment relations. PREREQUISITE: HM 121, MG 102 or consent of department. Three hours each week. (Also listed as MG 207)
HM 210 HOSPITALITY PRACTICUM 3 semester hours HM-Hotel/Motel Management
Course Description:    In-service training and practical experience, totaling a minimum of 120 hours in an approved hospitality operation, lodging, commercial food service, institutional food service, meeting planning or the related travel and tourism field. Requires a minimum of 10 hours of seminars with case study analysis. (R only) PREREQUISITE: Consent of department.
HM 212 HOSPITALITY HUMAN RESOURCES 3 semester hours HM-Hotel/Motel Management
Course Description:    An examination of the managerial human resources function of the typical lodging and/or food service operation. Topics include job analysis and job design, planning, recruiting, hiring, orientation, training, and evaluating personnel. Staff turnover, discipline, exit interviews, compensation and benefit plans will also be discussed. (R only) PREREQUISITE: HM 121 or consent of department. Three hours each week.
HELP ARTD-Arts   BSSD-Behav. & Social Sci.   HUMD-Humanities    NSLD-Nat. Sci. with Lab   NSND-Nat. Sci. NO lab   [M] - Global & Cultural Prospective
CE -- Credit by Exam available     (...only)  -- offered only on indicated campus(es)     G - Germantown    R - Rockville    TP - Takoma Park/Silver Spring
Course Course Title Semester Hours Subject
HM 220 PROP SECUR & FACILITIES MGMT 3 semester hours HM-Hotel/Motel Management
Course Description:    An examination of the security, housekeeping and maintenance functions of lodging and food service operations. Property security will review the necessity for security and how programs are implemented. Housekeeping focuses on the importance of cleanliness in attracting and retaining guests. Maintenance operations for a lodging or food service property include discussion of preventive maintenance programs, HVAC systems, water systems, electrical systems, elevator and escalator upkeep and repair, waste removal, and emergency procedures. Assessment levels: EN 101/101A, RD 120. Three hours each week.
HM 240 LODGING/FOOD SERV SALE/ADV 3 semester hours HM-Hotel/Motel Management
Course Description:    Concepts of publicity, communications, public recognition, and goodwill. Stresses methods of developing advertising, merchandising, and profitable use of the media. Attention to the use of convention and group sales, catering, and banquet sales and the importance of promotion in general to build an attractive public image. (R only) Assessment levels: EN 101/101A, RD 120. Three hours each week.
HM 250 MTG & CONFERENCE & EVENT PLAN 3 semester hours HM-Hotel/Motel Management
Course Description:    The growing field of meeting and event planning is discussed in detail. Starting with an overview of the nature of meetings and why people meet, the course will look at a variety of topics, including site selection, contract negotiating, program planning, budgeting and financial management, food and beverage arrangements, and contracted services. A review of the meeting and event planner's job description is also provided. PREREQUISITES: HM 240 or consent of department. Three hours each week.

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